Claude Cowork: Mastery — Plugins, Governance & Rollout

Lead Cowork across an organization. Learners build and share plugins, run skill libraries, evaluate connectors, set governance and approval policies, roll Cowork out function by function, monitor usage and outcomes, and handle incidents — finishing with a plugin and rollout plan for a real team.

What this course covers

The course runs across 12 topics, each one a short adaptive session rather than a recorded lecture. The tutor explains the idea, works an example, checks understanding, and adjusts the next step to the answer given.

Cowork for Organizations — Plans, platforms and admin controls: approval modes, connector approval requirements, web search settings and activity monitoring.
Governance and Data Rules — Define what data Cowork may access, which actions need approval, and how policies map to connectors and permission modes.
Building a Plugin — Bundle skills, connectors and instructions into a plugin for one role and install it for a pilot group.
Running a Skill Library — Version, test, name and share skills; retire what no longer works.
Evaluating and Requesting Connectors — Assess a connector (what it reads, what it writes, who approves) and decide when a custom connector is worth building with a technical partner.
Rollout by Function — Build playbooks for sales, finance, HR, ops and support with starter workflows, plugins and success measures.
Champions and Change Management — Recruit and equip champions, run office hours, and handle resistance and over-reliance.
Monitoring Usage and Outcomes — Read activity and usage data, spot adoption gaps and risky patterns, and report value to leadership.
Incidents and Escalation — Work through a wrong send, a bad data pull and a policy breach: contain, correct, communicate, prevent.
Cost and Usage Management — Understand usage limits and costs, set expectations by role, and prioritize high-value automations.
An Internal Enablement Program — Design onboarding paths, certification and refreshers for Cowork across the company.
Capstone: Plugin and Rollout Plan — Deliver a working plugin plus a rollout, governance and measurement plan for one real team.

Skills you build

Results are measured against named skills in the OneRange taxonomy of more than 10,000 skills, so a manager sees proficiency per skill rather than a completion tick.

Who it is for

AI champions, enablement leads, admins and team owners. The material is pitched at expert level, and takes roughly 180 minutes at a typical pace. Because every session adapts, someone who already knows a topic moves through it quickly instead of sitting through an explanation they do not need.

It sits in the Tool: Claude track of the Vero AI Catalog, and can be assigned to one person, a team, or the whole company.

How it is delivered and assessed

Delivery is conversational and interactive, including branching scenario, guided lab exercises. There is no video to sit through and no slide deck to click past.

Understanding is checked with a tool assessment of 5 items, with a pass mark of 70%.

Administrators can copy this course into their own library and adapt it — edit the outline, change the duration, swap the assessment format, or ground it in internal documentation so answers cite the company's own source material.

Also in this track

All Claude training courses →
Claude Code for Developers: Mastery — Automating Engineering with Claude Code — The expert level for engineers who run Claude Code for a whole team: share settings, skills and subagents through the repository, enforce policy with managed settings and hooks, package and distribute plugins through a team marketplace, run Claude Code headless and in GitHub Actions with least privilege, build on it with the Agent SDK, defend against prompt injection, and measure cost and quality from real runs. Ends with an automated team workflow capstone.
Claude Code for Everyone: Mastery — Owning Team Tools — The expert level for business builders whose Claude Code tools other people now depend on, built on the 4Ds of AI fluency: Delegation, Description, Discernment and Diligence. Learners decide what belongs in Claude Code, in Claude chat or with engineers, write specs Claude Code and an engineer can both follow, run a small portfolio of tools with saved skills and schedules, review what Claude Code produces, and work with IT on data, access and approved settings. They finish by measuring impact honestly and leading adoption on their team. No code.
Claude: Mastery — Leading Work with Claude — The expert level for experienced Claude users in any role, built on the 4Ds of AI fluency: Delegation, Description, Discernment and Diligence. Choose the right Claude approach for each job, supervise Claude when it acts, package your expertise as Skills, build team tools with Artifacts, check numbers, handle sensitive data, write specs others can build, measure impact and lead adoption on your team. For experienced Claude users in any business role, no technical background needed. Developers should take the Claude Mastery: Developer Track instead. No code
Claude for Developers: Mastery — Building with the API & Agents — Build production systems on the Claude API: the Messages API, images and documents as input, streaming, tool use, agents, MCP in your own apps, guardrails enforced in code, evaluating quality, and cost, caching and rate limits. Ends with a production-ready agent
Claude Code for Everyone: Advanced — Multi-Step Tools & Agents — The advanced level for non-technical builders whose Claude Code tools now have several steps and real users. Learners plan before building, break a bigger tool into steps they can check, write CLAUDE.md rules in plain language, undo safely, connect work apps with approvals, let Claude Code test its own work, hand work off to the cloud or a schedule where their plan allows, choose how much it may do without asking, and keep secrets and company data out. No code.
Claude Code for Developers: Mastery Exam — A Claude Code proficiency check for engineers: scoping a change, reviewing what the model produced, and knowing what to hand over and what to write yourself.
Claude Cowork Mastery — Go from a first delegated task to leading Claude Cowork across a team: everyday delegation, connected tools and scheduled work, reusable workflows, then governance and rollout.

Frequently asked questions

How long does this course take?

It runs roughly 180 minutes at a typical pace. Because every session adapts, someone who already knows a topic moves through it quickly instead of sitting through an explanation they do not need.

How is it assigned to a team?

An administrator assigns it from the Vero dashboard to one person, a team, a department or the whole company, and sees progress and results per person and per skill.

Can we customise it with our own documents and terminology?

Yes. Administrators can copy this course into their own library and adapt it — edit the outline, change the duration, swap the assessment format, or ground it in internal documentation so answers cite the company's own source material.

Course code TUL-CWK-301.