AI for Customer Experience
Faster, higher-quality support and success. Includes an optional technical course, RAG & Knowledge Systems, for anyone who builds the knowledge tools; it doesn't count toward the certificate.
5 courses + 1 optional · ~10 hours
Required courses
- AI Foundations: How Generative AI Works
- Responsible & Safe AI Use
- ChatGPT: Essentials
- AI for Customer Support & Success: Core
- Chatbots & Conversational Design
Optional courses
- RAG & Knowledge Systems — Optional