The Learner Guide
How to get the most out of OneRange Vero: signing in, working through a course with the AI tutor, practice, assessments, test-outs, and your profile
For employees taking assigned training · 11 min read
- Signing in — Getting into Vero for the first time
- Your home base: My Training — Where your assignments live and how they are ordered
- Your first course — Two quick screens before you start
- Inside a course — How a Vero course flows from start to finish
- Training that adjusts to you — How Vero speeds up, slows down, and personalizes
- Practice activities — What each format looks like and how to do it well
- Role-plays and saving them — Debriefs, retries, and Role-Play Capture
- Final assessments and passing — How courses are graded
- Testing out of a course — Skip what you already know
- Skill assessments — Standalone assessments of your current skills
- Rating your training — Why Vero asks for a review and what it takes
- My Profile — Your skills, history, recommendations, and credentials
- What your manager and admin can see — Privacy in plain terms
- Language, voice, and mobile — Using Vero your way
- Troubleshooting and help — When something does not work
- Common questions — Quick answers
1. Signing in
Getting into Vero for the first time
Vero accounts are by invitation. Your company admin or manager adds you, and you get an email to accept your invite. The link confirms your email and signs you in. Most people then set a password; if your company uses single sign-on, you skip that step and always come in through your company's SSO portal.
- Next time, go to the sign-in page, enter your email, click Next, then enter your password, or use Continue with Google.
- Forgot your password? Click Forgot password? and Vero emails you a reset link.
- If a link has expired, click Send me a new invite on the page that opens.
- "No account exists for this email" means you have not been invited yet. Ask your admin.
Your sidebar has two items: My Training and My Profile. The menu on your name at the bottom-left holds Personal Preferences (theme, language, password) and Sign Out. On a phone, open the menu button at the top.
2. Your home base: My Training
Where your assignments live and how they are ordered
My Training has two tabs, To-Do and Completed. Use the filter to show All, Courses, or Assessments, and the program filter if some of your work belongs to a program.
| Pending Skill Assessments | Standalone assessments assigned to you, with their length, due date, and whether they are timed. |
|---|---|
| Pathways | Groups of courses with an order badge (Strict Order or Any Order) and X/Y completed. In Strict Order, later items unlock as you finish earlier ones. |
| Programs | Work that is part of a named program, grouped together. |
| Courses | Individual assigned courses. Overdue and soon-due work sorts to the top. |
Reading a course card
- Status: Not Started, In Progress, Needs Attention, Completed, or Unsuccessful Attempt.
- Due date: grey normally, amber when it is three days away or less, red when overdue.
- Progress: N of M topics completed.
- Available (date) with a lock means the work opens on that date.
- Completed Previously means you already earned credit for this course elsewhere.
- Test out of this course appears when your pathway allows it.
Click anywhere on a card to start or resume. Vero saves your place on every message.
Tip: Want a course that is not on your list? Open My Profile, expand a course under Recommended For You, and click Request from admin.
3. Your first course
Two quick screens before you start
- Before we start: Vero asks your job title and what kind of work you spend most of your time on. It uses these to pick the examples and practice tasks you get. You can click Skip for now.
- A short walkthrough points out the tutor, your roadmap, practice, and your controls. Open it again any time with the ? button in the course header.
4. Inside a course
How a Vero course flows from start to finish
Each course is a conversation with an AI tutor that knows your company's material and your role. You can always type your own reply; the buttons are shortcuts, not the only way to answer.
- Competency baseline: most courses open with a short diagnostic. It starts easy and gets harder only when you answer correctly, so it is quick. You then see your starting level, your strengths, and how Vero will adjust the course.
- Your roadmap: the topics ahead, the practice in each one, and the final assessment format.
- Topics: each one follows explain, example, check. Expect diagrams, charts, or images along the way, and tips you can copy.
- Quick checks: A/B/C/D questions with instant feedback that explains the right answer and why the others are wrong.
- Practice: labs, scenarios, role-plays, code exercises, or trying the real tool, depending on the course.
- Finish: a summary of what you covered, where you excelled, and topics worth another look, followed by the final assessment.
Your controls
| Course rail (left) | Every topic with its status. Click one to go there. Review opens a recap of the lesson and the prompts used so far. |
|---|---|
| Toolkit (right) | Your steps, prompts, and files during practice, plus what your work will be assessed on. |
| Explain this first / Say it simpler | Under any question. Ask for more explanation before answering. Neither counts as an answer. |
| Voice responses and speed | Have replies read aloud automatically, at 1x, 1.25x, or 1.5x. Each message also has Read aloud. |
| Microphone | Dictate your reply instead of typing. |
| Paperclip | Attach images (JPEG, PNG, GIF, or WebP, up to 10 MB each) for feedback on real work. |
| Recall cards | Flashcards on what you have covered so far. |
| Restart | Restart the current topic, restart from the beginning, reset the final assessment, or test out where allowed. |
| Rate this course (star) | Rate the course at any time. |
| Report a problem | Send a note and screenshots straight to the OneRange team. |
| Download PDF summary | Available after you complete the course. |
5. Training that adjusts to you
How Vero speeds up, slows down, and personalizes
After most topics, Vero asks How was that topic? Answer Too easy, Just right, or Too hard. You can skip it, but it helps.
- If you are finding it hard, Vero re-explains with an example tied to your job and a new, easier check. If it stays hard, it adds a short foundations topic, and it can suggest an easier course. None of this counts against you.
- If it is too easy, Vero tightens the next topic, offers to skip ahead after a one-question check, and suggests testing out where your pathway allows it.
- Strong baseline results mean less time on basics. People who need more support can get extra bridging topics.
- Examples reflect your job title and type of work, and your company's own terminology, tools, and documents. When Vero draws on a company document, you can download it from the chat.
Tip: Be honest with Too hard. It is the fastest way to get an explanation that fits you, and your company uses these answers to improve the training.
6. Practice activities
What each format looks like and how to do it well
| Guided lab | Practice, not graded. Work through each step in the real tool, tick it off, then share evidence (a file, pasted text, or a screenshot) and a short takeaway. |
|---|---|
| Try it in (tool) | Send a prepared prompt to the tool or open it, do the task, then bring back the reply, a screenshot, a file, or a link. Click Review my response for feedback. If you cannot use the tool right now, Vero switches to a walkthrough. |
| Decision scenario | A multi-step situation. Choose what you would actually do at work and read the consequence. |
| Role-play | Vero plays a character and you respond in the chat. Vero ends the scene itself after a few exchanges and gives you a debrief. |
| Coding lab | An editor with Run and Submit, in JavaScript, TypeScript, Python, or Ruby. After three unsuccessful submits, you can Get a hint or Move on. |
| Drag-and-match and recall cards | Quick reinforcement exercises. |
| Topic videos | Some topics start with a video to watch before you continue. |
Tips
- Do lab steps in your real tool rather than just ticking the box.
- In scenarios, there is rarely one obvious answer. Read the consequence even when your choice went well.
- In role-plays, stay in character and treat it like the real conversation.
- In code labs, run early and often, and read the error before asking for help.
7. Role-plays and saving them
Debriefs, retries, and Role-Play Capture
When a role-play starts, a banner above the message box shows who you are talking to. After a few exchanges Vero steps out of character and sends a Role-Play Debrief: what worked, what to try next time, and one or two tips. If it did not land, you can choose Try it again or Continue.
If your company has turned on Role-Play Capture for the course, you will see Save Role-Play & Debrief after the debrief. Saved role-plays go to My Profile, Training History, under that course, as Captured Role-Plays. You can download each as a PDF, or Download All as one document to bring to a live session. Captures are private: only you can see them.
8. Final assessments and passing
How courses are graded
Most courses end with a final assessment. The format depends on the course:
| Quiz | Multiple choice, one question at a time. You see your score and a question-by-question review at the end. |
|---|---|
| Guided lab | A short multi-step task. For each step you submit a screenshot or a written response. |
| Code project | Starter code and sample tests in the editor. The tests are there to help you; the grade looks at correctness, quality, and your reasoning. |
| AI role-play | A graded conversation with a persona, scored on accuracy, empathy, and outcome. |
| Tool proficiency | Realistic scenarios about using a tool, answered in writing. |
- The pass mark is 70% unless your company set a different one for the course.
- Graded formats show how you were scored on each rubric criterion, with a short rationale.
- Did not pass? Use Retake Final Assessment for a quiz, which gives you a fresh set of questions, or Try again for other formats.
- If a grade looks wrong, click Report a problem under the result.
9. Testing out of a course
Skip what you already know
If your pathway allows it, a course card shows Test out of this course. A test-out is timed, uses the course's own assessment format, and is harder than the normal final. The intro shows the time, pass mark, and attempts left.
- The clock keeps running if you leave, and your work saves as you go.
- Pass and the course is marked complete, the next course unlocks, and it counts toward the pathway credential.
- Do not pass and nothing changes on the course, but the attempt is used. Click Request a retake and your administrator can grant another attempt.
10. Skill assessments
Standalone assessments of your current skills
Skill assessments measure where you are today, often before training starts. They appear under Pending Skill Assessments. They are a set of questions, not a conversation: multiple choice, open answer, and sometimes code exercises.
- Move between questions with Previous and Next. Submit unlocks once every question is answered.
- Timed · single sitting assessments open with Ready to begin? and a Start now button. The timer keeps running if you close the tab, and your answers submit automatically at the limit.
- Results show an overall level and, for each skill, a level from Beginner to Expert with Strengths and Areas for Improvement.
- Results update the Skills on your profile and your course recommendations.
11. Rating your training
Why Vero asks for a review and what it takes
When you finish a course or pathway, Vero asks for a short review before you move on: three star ratings (enjoyment, satisfaction, and confidence you can apply it), whether it was at the right level, and a comment of at least 20 characters. It takes under a minute. If you have reviews outstanding, a banner on My Training reminds you, and you may get up to two reminder emails.
Tip: Specific comments get acted on. "Topic 3 assumed I knew pivot tables" is more useful than "too hard".
12. My Profile
Your skills, history, recommendations, and credentials
| Stats | Total courses, completed, training time, average quiz score, skills tracked, and assessments. |
|---|---|
| Progress & Timeline | Training over time, quiz scores, your skill mix, and milestones such as credentials earned. |
| Recommended For You | Courses Vero suggests from your assessments and training, with priority and reasoning. Request from admin asks for one. |
| Certifications | Credentials and company badges you have earned. |
| Skills | Your skill profile, grouped into hard, soft, and other skills, each with a level. |
| Training History | Every course, with your baseline, practice results, sessions, rubric scores, AI performance summary, and any Captured Role-Plays. |
13. What your manager and admin can see
Privacy in plain terms
- They see your status, scores, time spent, baseline results, topics covered, practice evidence you submit (labs and Try it responses), rubric scores, and the AI performance summary.
- They see your course ratings and comments.
- They do not see your chat conversations with the tutor in the admin views.
- Captured Role-Plays are private to you.
14. Language, voice, and mobile
Using Vero your way
- Personal Preferences lets you choose English, Español, or Français. The tutor replies in the language you pick.
- Switch between light and dark themes in Personal Preferences.
- Vero works in your phone's browser. On small screens, course controls sit in the More menu and the Toolkit slides in from the side.
15. Troubleshooting and help
When something does not work
| A response stopped partway | Click Continue response, or Continue course if the lesson did not move on. |
|---|---|
| The page will not load | Refresh once. Vero saves your place every turn. |
| The tutor drifted off-topic | Type "let's get back to (topic)", click the topic in the course rail, or use Restart, Restart current topic. |
| Nothing is read aloud | Check Voice responses is on and your browser allows audio. |
| The microphone does not work | Allow microphone access in your browser, and hold the mic for at least a second. |
| I cannot find an assignment | Check the To-Do and Completed tabs and the All, Courses, Assessments filter. Locked items show when they open. |
| Something else | Use Report a problem inside a course, the chat bubble on My Training or My Profile, email [email protected], or ask your admin. |
16. Common questions
Quick answers
How long does a course take?
It depends on the course and on you. Vero spends less time on what you already know and more on what you find hard, so two people can finish the same course at different speeds.
Does a hard baseline hurt my record?
No. The baseline sets your starting point so the course fits you. It is not graded pass or fail.
Can I leave and come back?
Yes. Vero saves your place after every message. Click the course card to pick up where you left off.
Can I retake a skill assessment?
Not on your own. Skill assessments measure where you are at a point in time; your admin can assign one again later.
Who sees my role-play recordings?
Nobody else. Captured Role-Plays are private to you unless you download and share the PDF yourself.