OneRange

Glean & Enterprise AI Search

This course teaches knowledge workers to find and synthesize internal knowledge with enterprise AI search like Glean. Learners use connected, permissions-aware search and assistants, and understand governance. Participants finish able to get trustworthy answers from company knowledge in seconds.

What this course covers

The course runs across 8 topics, each one a short adaptive session rather than a recorded lecture. The tutor explains the idea, works an example, checks understanding, and adjusts the next step to the answer given.

  • Introduction to Enterprise AI Search and Glean — Understand how permissions-aware enterprise search connects siloed company data sources while respecting security boundaries.
  • Navigating the Glean Interface and Connectors — Explore the user interface, verify your connected applications, and configure personalized search preferences.
  • Crafting Effective Search Queries — Learn advanced search syntax, filters, and operators to pinpoint exact documents, presentations, and Slack/Teams threads.
  • Interacting with the Glean AI Assistant — Practice prompting the AI assistant to summarize long documents, synthesize information across multiple sources, and draft content.
  • Verifying Trustworthiness and Source Citations — Evaluate AI-generated answers by tracing citations back to primary source documents to ensure accuracy and prevent hallucination risks.
  • Collaborative Knowledge Sharing with Collections and Go-Links — Create and manage curated collections of resources and set up short, memorable Go-Links to help teammates find information quickly.
  • Data Governance, Privacy, and Security Best Practices — Understand how Glean respects source-system permissions and learn your responsibilities regarding sensitive or restricted company data.
  • Comprehensive Hands-On Workflow Challenge — Apply your skills in a realistic scenario: locate fragmented information, synthesize a summary using the assistant, verify sources, and share the output.

Skills you build

Results are measured against named skills in the OneRange taxonomy of more than 10,000 skills, so a manager sees proficiency per skill rather than a completion tick. This course maps to Knowledge Management, Information Retrieval, Information Synthesis, Working with AI Tools, AI Tool Usage.

  • Knowledge Management
  • Information Retrieval
  • Information Synthesis
  • Working with AI Tools
  • AI Tool Usage

Who it is for

Knowledge workers, ops. The material is pitched at intermediate level, and takes roughly 90 minutes at a typical pace. Because every session adapts, someone who already knows a topic moves through it quickly instead of sitting through an explanation they do not need.

It sits in the Tool: Enterprise Search track of the Vero AI Catalog, and can be assigned to one person, a team, or the whole company.

How it is delivered and assessed

Delivery is conversational and interactive, including guided lab, branching scenario exercises. There is no video to sit through and no slide deck to click past.

Understanding is checked with a lab assessment of 5 items, with a pass mark of 70%.

Administrators can copy this course into their own library and adapt it — edit the outline, change the duration, swap the assessment format, or ground it in internal documentation so answers cite the company's own source material.

Related

Frequently asked questions

How long does this course take?

It runs roughly 90 minutes at a typical pace. Because every session adapts, someone who already knows a topic moves through it quickly instead of sitting through an explanation they do not need.

How is it assigned to a team?

An administrator assigns it from the Vero dashboard to one person, a team, a department or the whole company, and sees progress and results per person and per skill.

Can we customise it with our own documents and terminology?

Yes. Administrators can copy this course into their own library and adapt it — edit the outline, change the duration, swap the assessment format, or ground it in internal documentation so answers cite the company's own source material.

Course code TUL-GLN-101.